Terms of service

Terms of Service

Last updated: [[LAST_UPDATED]]

These Terms of Service ("Terms") apply when you use the Qatar Mobile Market website or buy from us on the website. By placing an order, you agree to these Terms. Please read them together with our Privacy Policy, Refund Policy and Shipping Policy, which form part of these Terms.

1. Who we are

Qatar Mobile Market is an online store based in Doha, Qatar, operated by [[LEGAL_NAME]], Commercial Registration No. [[CR_NUMBER]], E-commerce Licence No. [[ECOMMERCE_LICENSE_NUMBER]], [[ADDRESS]] ("we", "us", "our"). You can contact us by email at info@qatarmobilemarket.com, by phone on +974 5513 7412 or on WhatsApp at +974 5513 7412.

2. Using our website

  • You must be at least 18 years old to place an order.
  • If you create an account, keep your login details safe. You are responsible for orders placed through your account.
  • You agree not to misuse our website, for example by placing false orders, attempting fraud, interfering with the website's security, or copying content for commercial use.

3. Orders

  • Orders are placed on our website. Your order is an offer to buy the products in your cart. The automatic message you receive after ordering only confirms that we received your order.
  • We contact you by phone to confirm your order. A contract between you and us is formed when we confirm your order with you.
  • For any questions about a product or your order, you can message us on WhatsApp at +974 5513 7412.
  • We may refuse or cancel an order, for example if a product is out of stock, there is a clear pricing or description error, we cannot confirm the order with you, or we suspect fraud. If we cancel, we refund any amount you have paid in full.
  • We may limit the quantity of a product that one customer can buy.

4. Product descriptions and images

  • We describe our products as accurately as we can. Product images are for illustration only. Colours may look different depending on your screen, and the actual product, box or accessories may differ slightly from the images.
  • Technical specifications are based on information from the manufacturer.
  • Where a device's region version affects its features, for example physical SIM or eSIM only, or what is included in the box, we state this on the product page.
  • If a product you receive does not match its description, our Refund Policy applies.

5. Pre-owned products

All products we sell are pre-owned, which means they have had a previous owner. Every device is checked and tested before delivery and may show light signs of use. Each product page shows the model, its main features and what is included. If you would like to know more about a specific device before you order, such as its battery or any part that has been replaced, contact us and we will tell you.

Before we sell a device, we also check that it has been reset and is not linked to a previous owner's Apple Account (Activation Lock is off).

6. Free cover and free charger

Devices sold on our store come with a free cover and a free charger, as shown on each product page. The free items have no cash value and cannot be exchanged for cash. If a particular cover design is out of stock, we may offer a similar cover. If you return the device, the free items must be returned with it, as explained in our Refund Policy.

7. Prices and pricing errors

  • All prices are in Qatari riyals (QAR). The delivery fee is shown separately at checkout before you pay.
  • Prices and offers may change at any time, but changes do not affect orders we have already confirmed.
  • If a product is listed at a clearly wrong price because of a mistake, we will contact you before dispatch. You can choose to buy at the correct price or cancel the order for a full refund.

8. Payment

We accept cash on delivery (where available) and the payment methods shown at checkout. Online payments are processed by secure payment providers. We may cancel an order if payment is not completed or is declined.

9. Delivery, returns and refunds

Delivery is covered by our Shipping Policy. Returns, exchanges, cancellations and refunds are covered by our Refund Policy.

10. Warranty

Our warranty on pre-owned devices: [[WARRANTY]]

Our warranty covers hardware faults that appear under normal use during the warranty period. It does not cover accidental damage (such as drops, cracks or liquid damage), misuse, repairs or modifications by others, software modifications, cosmetic wear, or the normal reduction in battery capacity over time.

To make a warranty claim, contact us with your order number and a description of the problem, with photos or a video if possible. We may ask you to send us the device for inspection. If the claim is accepted, we will repair or replace the device or, if neither is possible, refund it. Please back up your data before sending us a device.

If a device still has any Apple warranty, that warranty is provided by Apple under Apple's own terms, and Apple decides whether the device is eligible for service. We do not promise that any Apple warranty remains on a device.

The warranty is in addition to your rights under Qatari consumer protection law and does not limit them.

11. Trademarks

Apple, iPhone, iPad, Mac, Apple Watch and AirPods are trademarks of Apple Inc. Qatar Mobile Market is an independent store and is not affiliated with, authorised by or endorsed by Apple Inc. The content of this website, including text, images and logos that belong to us, may not be copied or used without our written permission.

12. Limitation of liability

To the extent permitted by Qatari law:

  • we are not responsible for indirect or consequential losses, such as loss of profit, loss of business or loss of data;
  • we are not responsible for data, apps or content stored on a device you send to us or return to us, so please back up and erase your device first;
  • our total liability for any order is limited to the amount you paid for that order.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Qatari law, including your rights under the Consumer Protection Law and our liability for fraud or gross negligence.

13. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, government actions, supplier or courier disruptions, or internet outages. If this happens, we will tell you and do our best to deliver your order. If we cannot, you can cancel and receive a full refund.

14. Privacy

We handle your personal data as explained in our Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. The version on our website when you place your order applies to that order.

16. Language

These Terms are available in Arabic and English. If there is any difference between the two versions, the Arabic version prevails.

17. Governing law and disputes

These Terms and any order you place with us are governed by the laws of the State of Qatar. If you have a problem, please contact us first so we can try to solve it. Any dispute that cannot be resolved will be handled by the competent courts of the State of Qatar. This does not affect your right to submit a complaint to the Ministry of Commerce and Industry.

18. Contact us

  • Legal name: [[LEGAL_NAME]]
  • Commercial Registration No.: [[CR_NUMBER]]
  • Address: [[ADDRESS]]
  • Email: info@qatarmobilemarket.com
  • Phone: +974 5513 7412
  • WhatsApp: +974 5513 7412