Shipping policy

Shipping and Delivery Policy

Last updated: [[LAST_UPDATED]]

Qatar Mobile Market delivers across Qatar. This policy explains where we deliver, how long it takes, what it costs, and what to do when your order arrives. It applies to orders placed on our website.

1. Where we deliver

We deliver to addresses in the State of Qatar, including Doha and other areas such as Al Rayyan, Al Wakrah, Al Khor, Umm Salal, Al Daayen, Al Shamal and Al Sheehaniya. We do not currently ship outside Qatar.

Some locations, such as industrial areas or sites with restricted access, may need extra time or a meeting point. We will let you know when we confirm your order.

2. Order confirmation

After you place an order on our website, we contact you by phone to confirm the products, your delivery address and your payment method. We dispatch your order after this confirmation. Please keep your phone available and answer calls from +974 5513 7412. For any questions about your order, you can message us on WhatsApp at +974 5513 7412.

If we cannot reach you, we will hold your order and try again. If we still cannot confirm it, we may cancel the order and let you know by WhatsApp, SMS or email. Any amount you paid in advance will be refunded in full.

3. Delivery times

  • Within Doha: [[DELIVERY_TIME_DOHA]]
  • Other areas of Qatar: [[DELIVERY_TIME_OTHER]]

Delivery times start once we confirm your order. They are estimates and may be longer during public holidays, busy sale periods or bad weather. If your order will be late, we will tell you. If we cannot deliver your order within 30 days of the order date, you may cancel it and receive a full refund.

4. Delivery fees

Delivery fee: QAR 25. The delivery fee is shown at checkout before you pay.

5. Payment and cash on delivery

We accept cash on delivery (where available) and the payment methods shown at checkout. With cash on delivery, you pay the courier in cash when you receive your order. It helps to have the exact amount ready.

6. Your delivery address

Please give us a complete address: zone, street and building number (from the blue address plate), plus a nearby landmark if possible. You can also share your location pin with us on WhatsApp. If the address you give us is wrong or incomplete, your delivery may be delayed.

7. Checking your parcel on delivery

Please check your parcel in front of the courier before you accept it or pay:

  • Make sure the outer packaging is intact and has not been opened or damaged.
  • Check that the device matches your order and its description, including the model and colour, and switch it on where possible.

If anything is wrong, do not accept the parcel and contact us right away on WhatsApp at +974 5513 7412, with photos if possible. If you notice a problem after accepting the parcel, contact us as soon as possible and our Refund Policy will apply.

8. Failed or missed delivery

The courier will contact you before arriving. If you cannot be reached or are not at the address, we will contact you to arrange a new delivery time. Additional delivery attempts may carry an extra fee, which we will tell you about first.

If we cannot deliver after repeated attempts, or if the order is refused without a valid reason, we may cancel the order. For prepaid orders, we refund the amount paid minus any delivery costs already incurred, which we will tell you about first, except where Qatari law gives you the right to cancel free of charge.

9. Ownership and risk

Ownership of the products and responsibility for them pass to you when the order is delivered to you and, for cash on delivery orders, paid for.

10. Contact us

Qatar Mobile Market is operated by [[LEGAL_NAME]], Commercial Registration No. [[CR_NUMBER]], [[ADDRESS]].